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Terms & Conditions

Prices and Ordering

  • By completing and submitting the electronic order via this website you agree to these terms and conditions.
  • In the event Quality Sprinkles (UK) Ltd. declines your order we shall provide you with a full refund.
  • Once an order has been dispatched we cannot change the delivery address from that originally stated on the order.
  • All prices on stated on our websites are exclusive of tax where it is applicable.
  • Orders will not be processed until the customer's funds have cleared in full.
  • All transactions will be carried out in US dollars.

Product Availability

  • We always endeavor to have our product range in stock. If an item is temporarily out of stock, we will contact you to inform you of any delay that we are aware of. Generally we only experience short delays in obtaining more stocks, we will do our best to ensure you are informed of progress. Of course, you always have the option of cancelling your order.

Cancellation- Unwanted Goods

  • You may return unwanted goods for a full refund of the original paid amount at any time within 14 days, starting the day after receipt of your goods. Exceptions to this are listed below.
  • Quality Sprinkles (UK) Ltd will not accept returned items where the product was used or the product packing has been removed .
  • Bespoke made to order items.
  • Quality Sprinkles (UK) Ltd will not refund shipping costs incurred in returning the goods. Goods must be returned to us in an \"as new\" re-saleable condition. It is advisable to use a recorded delivery service, or at a minimum obtain a proof of posting at the post office in the unlikely event the goods are lost in transit. You may wish to take out additional insurance for high value items.

Delivery

  • We make every effort to deliver goods within the estimated time scales. Please be aware that delays are occasionally inevitable due to busy periods and unforeseen factors.
  • Quality Sprinkles (UK) Ltd will not be held responsible for delivery delays beyond our reasonable control, for example: strike action, 3rd party delays, traffic or weather constraints and therefore will not accept liability for late delivery under these circumstances.
  • In the event of requests for goods to be left at unattended premises (for example - in a garage) or with neighbours Quality Sprinkles (UK) Ltd will endeavor to do so at the customers own liability.

Faulty Goods

  • Quality Sprinkles (UK) Ltd operates a rapid replacement or no-quibble money-back guarantee for any products found to be faulty. Please first contact Quality Sprinkles (UK) Ltd via email sales@qualitysprinkles.com or use our contact form so that arrangements can be made for products to be returned to Quality Sprinkles (UK) Ltd wherever possible with their original packaging. Quality Sprinkles (UK) Ltd will reimburse postage costs of the return of faulty goods to the customer.

Damaged Goods

  • Where goods are damaged in transit Quality Sprinkles (UK) Ltd will replace the item free of charge. We may ask for proof of the damage and a written statement so that we can proceed with a compensation claim against the courier.

Lost Goods

  • In the unlikely event you have not received your parcel we would first ask you to carry out the following checks:
  • That it has not been left in or outside your home i.e. a meter cupboard, porch or left with a neighbor.
  • Having carried out the above checks please contact us by email sales@qualitysprinkles.com or use our contact form stating your order reference, delivery address and contact details. We shall investigate lost packages with our courier partners and will arrange a replacement or full refund in the event the goods cannot be found. Please note we require a minimum of 3 working days to investigate lost packages with our couriers.
  • Please note, Quality Sprinkles (UK) Ltd cannot be held liable for replacements or issue refunds for lost orders if your customer information i.e. any part of your address given to us by you on your order is incorrect.

Refused Parcels

  • Should you need to refuse a parcel for any reason, please contact us in advance to obtain authorization. Our couriers will charge Quality Sprinkles (UK) Ltd to return the goods. If prior authorization has not been given, this charge will be deducted from the cost of the returned items.

Items missing from your Parcel

  • On delivery of your order please inspect the parcel contents. Any missing items must be reported within 48 hours of receiving your goods. If an item is missing please contact us by email sales@qualitysprinkles.com or using our contact page.

Ingredients / Allergy Information

  • Whilst every care has been taken to ensure the accuracy of ingredients and food allergy information provided on product packing, we ask customers concerned about food allergies / ingredients to always check the label/s on the product. From time to time ingredients may vary / change without notice. Quality Sprinkles (UK) Ltd can not be held liable for any customers who disregard product labels.

Discount Codes

Discount Codes are provided at below postion

  • The homepage slide picture
  • The homepage footer- Quick Links--Discount

Copyright

  • All content included on the website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Quality Sprinkles (UK) Ltd. You may not systematically extract and/or re-utilize parts of the contents of the website without Quality Sprinkles (UK) Ltd express written consent. In particular, you may not copy images, utilize any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilization of any substantial parts of this website, without Quality Sprinkles (UK) Ltd express written consent. You also may not create and/or publish your own database that features substantial (i.e. our prices and product listings) parts of this website without Quality Sprinkles (UK) Ltd express written consent.